FAQ: Frequently Asked Questions

What is the return policy?

We are confident that you will love our products. But, if you have any issues we offer a 60-Day return policy. Please contact us at: operations@soccerware.co or reply to your original order confirmation email. Buyer is responsible for return shipping.

Do you ship internationally?

Yes, you can go through checkout process for an estimate. Average shipping prices for Europe are $10+ and Canada is $7+. For bulk orders or shipping inquiries, email us at: operations@soccerware.co

Is there warranty on the products?

Yes, we offer a lifetime warranty! If you need the bag replaced will we gladly do so. Send us your bag and we will send out a new one. Buyer is responsible for shipping both ways.

Can you adjust the length of the straps of the bag?

Yes, please see diagram here.

Can you embroider/iron-on letters to the bag?

Yes, the bag is made of polyester can be embroidered and safe for iron ons.

Is the bag for ONLY for soccer?

No. The bag is designed to be multi-purpose. It also makes an idea gym, school, and everyday carry bag.

How do you wash this bag?

See tag instructions here. Wash by hand. Do NOT bleach. Line dry.

Tax exempt & non-profits

If you have tax exemption such as 501(c)(3) or a non-profit, we can apply that towards your purchase. Please email us at operations@soccerware.co with all documentation and official organization name as it is registered with the IRS.

Do you have bulk order discounts?

Yes. A minimum bulk order is 8 units. Email us for the latest discount inquiries at operations@soccerware.co.